Welcome to the Refund and Cancellation policy of The Zenaura Site www.Zenaura.io (“Site”) and the Zenaura Mobile Application (“App”). This policy applies to the providers and the general users of the Site/App.

• REFUND AND CANCELLATIONS
• The user understands and accepts that the services are non-refundable once the booking has been completed and performed by the provider.
• The user may request for a refund for cancelled service in the event the service has not commenced.
• In the event the service has not commenced but has been accepted by the provider and the user seeks a cancellation prior to the completion, a 20% fee will be applied and deducted from the total refund amount.
• A refund will not be provided in circumstances of unreasonable working conditions, change of location by the Client after booking confirmation, change of job description after booking confirmation, or if Bright believes that the Provider has been mistreated or is at risk in an unsafe working environment.
• In the event that a confirmed Provider fails to show up for a confirmed booking to perform the Services without providing a cancellation notice, a 100% refund will be provided.
• FRAUDULENT OR SUSPICIOUS REFUND/CANCELLATIONS

If we suspect a user to make a fraudulent/suspicious refund or cancellation of a service, we reserve the right to refuse such a request.

• CONTACT US

For more information, please get in touch with our Customer Support team by sending an email on ____@Zenaura.io